FedEx | System Down (2024)

FAQs

Is there a problem with FedEx? ›

User reports indicate no current problems at FedEx.

User reports indicate no current problems at FedEx

FedEx is a courier delivery services company.

You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

Key Takeaways. FedEx warned of slowing demand because of "volatile macroeconomic conditions," and shares sank. The package delivery giant missed earnings and revenue estimates on a drop in volume, lower fuel surcharges, reduced demand surcharges, and a shift toward less profitable services.

Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.

One of the biggest challenges that FedEx has faced in recent years is the rise of e-commerce and the increasing demand for fast and reliable delivery services. With the growth of online shopping, FedEx has had to adapt its business model to meet the changing needs of consumers.

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

You must enter an 'Email Address'. Please fill out the fields above, type your question in the box below, and click "Chat now" to proceed. You must accept the 'Terms of use' before you can chat with a representative. Please note that this web chat may be recorded for quality assurance and training purposes.

Does FedEx answer the phone? ›

Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package. Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes. Enter your contact information, including your name, phone number, and email address (optional).

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

I'm picking up a missed delivery.

FedEx will hold your package for up to 7 days for both FedEx Ground^® service and FedEx Express^® service before it's returned to the shipper. You'll need to bring your tracking number, government-issued photo ID, and your door tag number.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

Operational delays occur for a variety of reasons; the following are some examples: Incorrect recipient address. Incorrect recipient postal code. Missing address information (including buzzer code or apartment number)

Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.