How to record/stop recording a track ?
Android
When you start recording a track, the app will geolocate you on a regular basis to create your own track on the map. Once completed, you will get your own track and also the data about that hike : duration, distance, elevation diagram, altitude, etc. This allows you to have a global view of the hike you just did, share it with other hikers, or just do it again later.
Record your track :
Open the app and tap
Menu on the top left corner of the screen.Tap
Record a track.Tap on the Start button, which is on the bottom of the screen.
Record a track.You can now hike as usual, keeping your device in your pocket or your bag.
To stop recording a track, tap 
and then tap Finish this track 
Record your track when following an existing hike :
Choose a hike and go on its hiking sheet.
Tap
on the bottom right corner of the screen.Tap Start the walk
on the bottom right corner of the screen.
In the information panel, you will see some data appearing in blue. It's actually your own data. Data in black remains visible and corresponds to the estimation for the chosen hike. If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping 
on the bottom right of the map.
You can now hike as usual, keeping your device in your pocket or your bag.
Stop recording a track :
Tap
Tap Finish this tracksur Terminer cette randonnée
and confirm by tapping on STOP.
Find the track generated by tapping 
Menu on the top left corner of the screen and then tap 
My tracks.
Sometimes it happens that the recording of your tracks is not correct and shows straight lines that do not follow the path. To fix this, please go to the “I get straight lines when recording my tracks. What should I do ?” section below.
iOS
When you start recording a track, the app will geolocate you on a regular basis to create your own track on the map. Once completed, you will get your own track and also the data about that hike : duration, distance, elevation diagram, altitude, etc. This allows you to have a global view of the hike you just did, share it with other hikers, or just do it again later.
Record your own track:
Open the app and tap
Menu on the top left corner.Tap
Record a track.Tap on this big button
which is in the middle of the screen.
Menu on the top left corner.
Record a track.
which is in the middle of the screen.The information panel display your own data that are calculated in real time. If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping on the bottom right of the map.
You can now hike as usual, keeping your device in your pocket or your bag.
To stop recording a track, tap 
then Finish 
and confirm by tapping on Finish again.
Record your track when following an existing hike:
- Choose a hike and go on its hiking sheet.
Tap
on the bottom right corner of the screen.Tap : Start the hike
In the information panel, you will see some data appearing in blue. It's actually your own data. Data in black remains visible and corresponds to the estimation for the chosen hike.
If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping on the bottom right of the map.
You can now hike as usually, keeping your device in your pocket or your bag.
Stop recording a track :
- Tap
- Tap Finish and confirm by tapping on Finish again.
Find the track generated by tapping Menu on the top left corner of the screen and then tap My tracks.
Sometimes it happens that the recording of your tracks is not correct and shows straight lines that do not follow the path. To fix this, please go to the “I get straight lines when recording my tracks. What should I do ?” section below.
How to pause a track recording ?
Android
You can easily pause and resume a track/hike recording.
Pause a track/hike recording :
Go to the track being recorded. To do it, you should tap
Menu and then tap Current track.Tap
and then Pause this hike
and then Pause this hike 
Recording is paused.
Resume a track/hike recording :
- Go to the track being recorded. To do it, you should tap Menu and then tap Current track.
Tap
and then Resume this hike
and then Resume this hike 
iOS
You can easily pause and resume a track/hike recording.
Pause a track/hike recording:
- Go to the track being recorded. To do it, you should tap Menu and then Current track.
Tap
and then Pause this hike
Recording is paused.
Resume a track/hike recording:
- Go to the track being recorded. To do it, you should tap Menu and then Current track.
- Tap and then Resume this hike
How do I add a waypoint while recording ?
You can add a waypoint (WPT = waypoint) directly from the app while recording a track/hike :
1.Go to the track being recorded. To do it, you should tap on 
Menu and then 
Current track.
2. Tap 
and then on Add a waypoint 
3. Give it a name and tap on OK (Android) / "Add" (iOS).
How do I edit my hikes/tracks ?
In this new version of the app, it is now possible to modify the main information of your tracks such as name, difficulty and type of activity :
Open the app and tap
Menu on the top left corner of the screen.Tap
My tracks.Choose the hike you would like to edit.
- Tap on the top right corner and then on Edit.
Android : Modify the information as you wish then finish by tapping the green button : “Validate”.
iOS : Modify the information as you wish then return to the hiking sheet. The modifications are saved automatically.
My tracks.
on the top right corner and then on Edit.How to add/remove hikes from Favourites ?
Android / iOS
To easily find your favourites hikes, you can add them to Favourites.
Log in to the app and :
Option 1 : Go on the concerned hiking sheet and tap 
and then tap Add to favourites 
Option 2 : From the list of the results of your hiking search, tap 
Don't forget to synchronize your favourites folder by tapping 
from Favourites.
A hike added to Favourites is downloaded automatically and will therefore be accessible offline afterwards.
Removing hikes from Favourites :
Option 1 : Go on the concerned hiking sheet and tap and then on Remove from favourites
Option 2 : From the list of the results of your hiking search, tap 
Don't forget to synchronize your favourites folder by tapping from Favourites.
PC / Mac
To easily find your favourites hikes, you can add them to Favourites.
Log in to your account then go to the relevant hiking sheet. Click on the "Actions" button then on "Add to favourites".
To find your favourites in the app, open it and press 
Menu, then Favourites and to synchronize.
How to set the 'Out of the way' alert ?
The app can notify you when you stray from the planned route. To set the 'Out of the way' alert :
1. Open the app and tap on 
Menu on the top left corner of the screen.
2. Tap 
Settings.
3. Android : tap on "Alert sound".
iOS : tap on "'Out of the way' alert".
4. Select what you prefer.
When you move away from the track, an alert will be emitted by your device. By checking Current track in the Menu of the app, you will be able to see your position around the track and the distance away.
How to import or export/download a GPX file ?
Android / iOS
A GPX file consists of a list of specific GPS locations that follow one another to form a route. In short, the GPX file contains the route of a hike. It is possible to upload the GPX file of your hikes or a Visorando hike.
Import GPX file from your device :
Open the app and tap
Menu on the top left corner of the screen.Tap
My tracks.Tap
on the top right corner of the screen.Choose : Import a GPX file.
Select the file you want to import. It will then open in the app and you can find it at any time in
My tracks.
Menu on the top left corner of the screen.
My tracks.
on the top right corner of the screen.Export/Download a GPX file from your device :
Go on the concerned hiking sheet.
Tap
on the bottom right corner of the screen.Tap : Download GPX file
Android : Choose your web browser, which is usually Google Chrome. Tap "Download" in the panel that just opened.
iOS : The file is downloaded and saved to your smartphone. You will find it in Files > Browse > On my iPhone > Visorando.
on the bottom right corner of the screen.
PC / Mac
Import GPX file from your computer :
- Go on www.visorando.com/en/ and log in to your Visorando account thanks to the "Log in" button on the top right corner of the page.
Click on the brown Tools tab.
Click on Import a GPS track.
Click on the "Choose a file" and select the file you would like to import from your computer.
Click on the blue Upload button.
Your file is now visible in the walking route planner. You can save it to your account by clicking on the Save button.
From the app, tap 
Menu on the top left corner of the screen, then tap 
My tracks. Then, tap 
on the top right of the screen to synchronize your account. The track that corresponds to the GPX file you just imported appears first in the list. You can find this trace at any time in 
My tracks.
Export/Download a GPX file from your computer :
- Go on www.visorando.com/en/ and log in to your Visorando account thanks to the "Log in" button on the top right corner of the page.
- Go on the concerned hiking sheet.
- In the "Technical sheet" section of it, you will find a blue "GPX trace" link. Click on it to start downloading the file.
- You will find the GPX file on your computer, in the "Downloads" folder.
How to remove a track ?
In this new version, it is now possible to delete a track from the app directly. Please note that any deletion is final. To do that, they are two options :
Option 1
Open the app and tap
Menu on the top left corner of the screen.Tap
My tracks.Select the track to remove.
Tap now
on the top right corner of the screen and then on Delete.
Menu on the top left corner of the screen.Option 2
- Open the app and tap Menu on the top left corner of the screen.
- Tap My tracks.
- Slide the track to be deleted to the left then confirm your choice.
I get straight lines when recording my tracks. What should I do ?
General settings
When recording a track or following a hike, you may have difficulty getting a correct track.
For example :
- no point appears on the map, the distance does not increase despite the fact that you have advanced well on the ground.
- you have the impression that there are points missing on your path and/or you see large lines which do not follow the path.
There are several causes for this kind of problem (apart from a possible problem with the application, but we took a long time to test it, debug it and make it work correctly). The application uses your GPS position, most of the tracking problems are therefore due to difficulties in making the GPS fix (knowing your position).
So that the fix can be done correctly :
- update the app
- allow the app to use your location
- deactivate energy saving mode
- allow the application to run in the background
- check that no optimizing phone application (antivirus, cleaner, etc.) is forcing power saving mode
- do not use other applications at the same time. Smartphones are designed to turn off apps at any time to free up memory for a foreground app.
- avoid storing your device at the bottom of the bag, keep it on your wrist or top of your backpack for example. GPS signals come from satellites and are very attenuated when they must pass through something other than air.
- use the application outdoors and in open terrain. In the forest and near cliffs, you may have difficulty obtaining the fix.
If the manipulations proposed above do not work, it means that the GPS chip on your smartphone may be of poor quality or deteriorate. On some devices, over time, electrical contacts between the GPS chip and its antenna integrated into your smartphone get dirty and make the GPS fix difficult to obtain.
The only solution to obtain a correct layout then consists in waking up the application regularly, while waiting for an update from the manufacturer.
Android settings
activate notifications
activate the GPS location before launching the application
turn off "Wi-Fi Search" and "Bluetooth Search" in the advanced settings of your location data
Phone builders
Some manufacturers have recently tightened their policies on tasks running in the background for third-party applications, such as Visorando.
A recent update on their latest devices therefore forces these tasks to be stopped to save battery when the device is put to sleep. The track recording can therefore be affected, hence the appearance of straight lines.
Huawei
The following manipulation seems to work for some users :
Go to Settings > Battery > Application launch > Visorando > Enable Background Execution.
Samsung
If the choice to disable battery optimization is no longer available, please do the following :
1. Go to Settings> Applications> Visorando> Battery
2. Check that the Optimize battery menu indicates "Not Optimized", if this is not the case, click on this same box.
3. Click on Unoptimized apps (top) and choose "All" instead.
4. In the list, find Visorando and deactivate the button.
This manipulation will need to be redone from time to time as Samsung updates often reset the optimization settings of applications.
Settings > Device maintenance > Battery :
1. Energy saving mode: deactivate OR Energy consumption mode> High performance : activate
2. Background usage limits> Applications never in standby: add Visorando via the + OR Applications in standby (deep) : if Visorando appears in the list, click on the 3 vertical dots, then "Remove applications" and remove Visorando.
Xiaomi
The names of the following operations may vary slightly from one device to another.
1. In Settings > Applications > Visorando :
- Auto start : Enabled
- Other permissions (or authorizations): activate the last 3 options (or all if that is not enough)
- Battery saver: Choose "No restrictions"
2. In the quick launch screen where the recently opened applications are displayed (it usually appears after a long press on the phone's Menu button, otherwise consult the device manual) :
- Scroll through the apps until you find the screen corresponding to Visorando. Slide this screen down (or if that doesn't work, do a long press on it), this will lock the application to prevent the recording from being cut accidentally.
- If the Visorando screen does not appear in the quick launch, please open Visorando before starting the lockstep again.
